Refund Policy

Your CV (and cover letter, if bought) is unlocked the moment you pay, so you can read, edit and download it straight away. Because of this, the 14-day “change of mind” cancellation right doesn’t apply once it has been unlocked, as explained when you pay and in our Terms of Service.

Contact us within 14 days of paying and we will give you a full refund if:

• you were charged but your CV or cover letter was never unlocked
• you were charged more than once for the same CV
• a technical fault stops you downloading your files, and we can’t fix it
• the CV is seriously wrong — for example, it is missing most of the information you gave us — and we can’t put it right

For other problems, such as wording you would like changed, you can edit every part of your CV yourself after unlocking it, or tell us and we’ll help.

Send us a message through the contact form using the email address on your account, and tell us what went wrong. We usually reply within one working day. Approved refunds go back to the card you paid with, normally within 5–10 working days.

This policy doesn’t affect your statutory rights. Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described.